On Thursday 19th May Accessible Wales trained staff from the Old School Surgery in Pontyclun. The course was a three hour course and covered issues such as:
* Introduction to Disability
* Appropriate Language and Signage
* Access Issues
* Customer Service Scenarios
This course is our most popular course, we have trained staff from Celtic Manor, Bridgend College, St John’s Medical Practice (Aberdare) to name just three of the many organisations who’s staff have benefited from our training.
This course was a huge success, Principal Consultant and Senior Trainer Richard Jones described the group as
Enthusiastic, highly skilled with a desire to know more.
When reviewing the feedback the following comments were made.
Richard was fantastic at explaining disabilities and was easy to understand and talk to. Thank you
I found the course interesting – The practical tasks were thought provoking and has made me more aware of the problems that people with a disability may face. I intend to use what I have gained in knowledge to promote more independence with patients.
The course made me appreciate some of the the facilities within the workplace which could be difficult to some patients/visitors.
Richard Jones said the following about the course:
It is always great to carry out this course as I believe passionately in, not only it’s contents but also the wide sweeping benefits it has on the clients we’ve trained. The staff of the Old School Surgery, Pontyclun were an extremely able group who were all ready highly aware and wanted to know more. They took in as much information as they could and embraced all the activities thoroughly, it was a pleasure to lead the course.
All twelve feedback forms stated that they would recommend our course to colleagues and friends in the future.
If you would like to know more about our training get in touch, you can call 01685 810432 or visit the contact page. All our training is customisable for our clients needs, we can create bespoke training courses to suit the needs of clients in all industries. The training experience a delegate will receive when attending our flagship Disability Awareness course is light hearted, informal yet highly informative and very factual. Delegates will be introduced to disability from a first hand perspective, this subject can often be emotive and difficult to discuss but trainer Richard Jones’ unique style and light hearted approach helps makes delegates feel at ease and therefore learn more, and ask questions they may not normally ask.
We also offer training in Equality and more specifically Disability Equality, these are courses which look at (as the name suggests) the equality aspects of disability. These courses are not only beneficial for staff members who are on the front line but also those who hold more of a leadership and strategic overview. For more information visit our Training Page.