Accessible Wales training at Dyfed-Powys Police

On April 6, 2018 / Cllient News, Front Page, News, Training

Accessible Wales training at Dyfed-Powys Police

Accessible Wales was pleased to train staff from the office of Dyfed-Powys Police and Crime Commissioner’s Office last week. The course was one of four planned with the office to train all the Commissioner’s staff, highlighting the priority Dyfed-Powys places on equality.

Delegates took part in our full day Disability Awareness course, a course that looks at the following areas.

Understanding more about Disability and how disability issues have developed over time
Practical Demonstration of Access & Customer Service issues
The right thing to say at work; to understand is to get it right!
Appropriate Language & Signage; how not to get it wrong!
Brief Overview of the Equality Act 2010

Those involved found the course enjoyable and informative saying that they had a better understanding of the history of disability and how it has evolved over time.

The course contains a practical element which is aimed at addressing access and customer service issues that people with varying disabilities may incur when using services.

Staff from the office of the Dyfed-Powys Police and Crime Commissioner’s Office after completing the course

Claire Bryant, Policy and Assurance Advisor who commissioned the training, attended the first course. She made the following comments:

Richard and Gemma made the (difficult) questions easy to ask. Their fun, relaxed style makes for an enjoyable session, but makes sure we understand how we can become more accessible as an employer and a service provider. Thank you both!

For more information on the training we provide visit our Training Consultancy Page. If you would like to book a course please feel free to get in touch, we can supply full or ½ day courses at your venue or in our training suite.

Accessible Wales, Learning Something New

On February 9, 2018 / Cllient News, Front Page, News, Training

Accessible Wales, Learning Something New

Recently Principal Consultant Richard Jones met with Mark Thomas Campus Director/Director of Facility at the Aberdare Campus of Coleg y Cymoedd. The meeting took place to discuss how Accessible Wales could help both the students and staff in the campus.

Richard was very impressed by the campus saying:

The building is a credit to Coleg y Cymoedd, Aberdare and Rhondda Cynon Taf. It’s excellent to have such a facility for learners to benefit from.

Accessible Wales will be training Care learners from Coleg y Cymoedd offering them information on access and customer service issues.

Recently Principal Consultant Richard Jones with Mark Thomas Campus Director/Director of Facility at the Aberdare Campus of Coleg y Cymoedd

Principal Consultant Richard Jones outside Aberdare Campus of Coleg y Cymoedd

Can you spot a person with a disability?

On October 10, 2017 / Disability Information, Front Page, News

Can you spot a person with a disability?

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It’s not as obvious as you think!

Today is world Mental Health Day, it is important to remember that not all disabilities and health conditions are obvious.

1 in 4 people in Wales suffer with a Mental Health condition at some point in their lives, but that doesn’t make them less of a person.

Mental health conditions, like any other conditions should not be seen negatively, today is a great opportunity to encourage people to talk about their mental health, this will help break down some of the misconceptions surrounding the subject.

Are you Disability Aware?

On August 2, 2017 / Events, Front Page, News, Training

Accessible Wales will be holding a Disability Awareness Training course on Thursday 21^st September at the Cynon Valley Museum. The course costs £32.45 and will run from 10am – 1pm.

Delegates on the November 2016 Training Course with Principal Consultant Richard Jones

Since opening in 2010 we have built up a successful training service with our Disability Awareness Training course being our flagship course. You can find some of our testimonials by clicking here, we’ll be adding more soon.

Richard Jones, Principal Consultant

The course is facilitated by company owner and Principal Consultant Richard Jones the courses are light hearted and informative. Delegates will be pleased to know that the training they receive will be carried out in Richard’s informal, yet informative style aimed at helping them understand disability on a practical day-to-day basis.

Lynwen Francis, Practice Manager from St John’s Medical Practice says the following about the training her staff received:

“I write to thank you for the invaluable training you have provided to our staff both at the Aberdare and Cardiff sites. Our staff thoroughly enjoyed the training sessions and found the interaction both educational and fun. Many staff members are apprehensive around training as they worry they will made to feel or look foolish – this was definitely not the case with your training and everyone came back animated and enthusiastic about the subject.

I would happy to recommend your training to anyone and will be looking to do refresher courses next year.”

Even if you’ve attended similar courses before, this course is one that you should have under your belt to help you with your professional and personal development. Whether you’re a taxi driver, a politician or professor this course will benefit you!

To book a place on this course visit here , alternatively you can email us for more information. Block bookings can be catered for, we can also train your staff/volunteers/members at your venue. Get in touch for more information.

Disability Awareness Training, Thursday 21st September

Accessible Wales at the heart of the Cardiff Community

On May 25, 2017 / Cllient News, Front Page, News, Training

Accessible Wales at the heart of the Cardiff Community

As former Chair of a Citizen’s Advice Bureau based in Rhondda Cynon Taff, Principal Consultant Richard Jones is a committed supporter of the organisation. Accessible Wales are proud to confirm they are a supplier of training for the Barry branch of Cardiff and Vale Citizens Advice Bureau .

Principal Consultant Richard Jones with delegates from the morning course at Cardiff and Vale CAB

Accessible Wales recently carried out two successful half day courses during the same day. Below are some of the positive comments we received during both courses:

“The trainers own experiences made situations and challenges easier to understand.”

“I think the delivery was extremely well balanced giving both sides as to what was realistically achievable i.e. Changes are effected by budgets and what one person finds appropriate another may not. The main point to remember is communication.”

“Excellent delivery on a subject that I now know much more about.”

“Superb. Richard is a quality speaker with a great sense of humour.”

“I found the course very interesting and the trainer very informative.”

Accessible Wales provides clients with a flexible service, meeting their needs in terms of content and timing. Topics discussed are often perceived as difficult and thought provoking, and include addressing what is a disability and the etiquette used when interacting with people with disabilities. Practical demonstrations of access issues are always useful and welcomed by delegates.

Delegates from the afternoon course at Cardiff and Vale CAB joined by Principal Consultant Richard Jones

Courses can be tailored to suit your needs, with the choice of either a full day (5 hours) or half day (3 hours) courses. We schedule regular training courses at a central venue, or if you have more than five staff members we can come to you.

More information on our training service can be found on our Disability Awareness Training Page .

For more information or to be added to our mailing list, visit the contact page or (01685) 810432

Another New Testimonial Added

On May 22, 2017 / Cllient News, Front Page, News, Training

Another New Testimonial Added

Training with staff from St John’s Medical Practice

We have added a new testimonial to our Testimonials Page. We have trained staff members in St John’s Medical Practice in Aberdare and Caerau Lane Surgery in Cardiff and have received a testimonial from Managing Partner Lynwen Francies. To read it go to our Testimonials Page.

Training Comes Home

On November 11, 2016 / Events, Front Page, News, Training

Accessible Wales Training Venue

Yesterday, Accessible Wales was pleased to carry out our Disability Awareness Training Course back in our old home, The Cynon Valley Museum.

Hands on activity walking around the museum

Delegates on the course included staff from Rhondda Cynon Taff, Forest View Medical Centre and Rhos House Surgery. The course was our three hour course which covered topics such as:

Introduction to Disability
Customer Service Scenarios
Appropriate Language and Signage

Our training courses are awareness based and can be full or half day. They are practical, and allow delegates to explore issues that their clients/customers may encounter when accessing their services/products.

At Accessible Wales we pride ourselves in ensuring that all our delegates leave our training with a raised level of awareness to ensure that they are able to offer the best possible service to those they serve.

Richard Jones with Charlotte Morgan from the Cynon Valley Museum

Principal Consultant Richard Jones can be seen pictured above with Charlotte Morgan, Development Manager for the Cynon Valley Museum. Since opening in 2007 we have carried out a multitude of training sessions in the museum and are proud that we can rekindle our relationship. A trust has taken over the running of the Museum and Accessible Wales will be working hand in hand with them to improve the access and help them grow, helping to make the museum a hub for the community.

Richard Jones with course delgates and volunteer Lindsey Williams

For more information on the training we offer visit our Disability Awareness Training Page. We will be adding more feedback from our recent courses but for now you can read many comments on our Testimonials Page.

All our training is customisable and can be offered in full day or half day format, we run regular training courses at a central venue, or we can come to you, if you have more than five staff members we can come to you.

Keep your eyes peeled for the launch of our Anti-Bullying training course for children, for more information email info@accessiblewales.co.uk.

Disability Awareness Training, 10th November 2016

On October 8, 2016 / Events, Front Page, News, Training

Disability Awareness Training, 10th November 2016

Staff from The Caerau Lane Surgery, Ely and Old School Surgery Pontyclun on our most recent course

We have training scheduled for Thursday 10^th November 2016 in the Cynon Valley Museum. Training starts at 2pm and finishes at 5pm and is £30 per person, for more information click here .

Training with staff from Monmouthshire Town Council

We’ve trained scores of people since we began training in 2008, you can find some of our testimonials by clicking here, we’ll be adding more soon. Thee contents of the course content will contain:

An Introduction To Disability
Customer Service Scenarios
Language and Signage

Delegates from a Disability Awareness Training Course in 2015

Led by company owner and Principal Consultant these courses are light hearted and informative. The courses are informal and aim to help delegates understand disability on a practical day-to-day basis. Principal Consultant Richard Jones says:

The training courses we carry out gives our clients a good base of knowledge, delegates can – explore disability and how it impacts on their day-to-day professional and personal life. Often disability can be a difficult subject to talk about, this course is light hearted and relaxed allowing delegates to explore any concerns, queries or questions they may have about disability.

Staff from Karl’s Kabs and Town’s Taxis attending a Disability Awareness training course in 2014

Disability Awareness Training Thursday 10th November 2016

This course has thirteen places available on it, if you would like us to come to your staff we can… let us know! All our training is bespoke, if you would like to know more about our training, visit the training page… or better still give us a call on 01685 810432. You can also download our training flyer here .

Hot Off The Press

On October 7, 2016 / Cllient News, Front Page, News, Quarterly Newsletter

Accessible Wales quarterly newsletter is out now! We will produce a quarterly newsletter which will be available online and emailed to clients and interested organisations/groups etc.

If you would like to download a copy click here, if you would like to be added to a list of subscribers feel free to email us . The main story in this month’s newsletter is heralding the accessible features that Swansea museum has to offer.

Swansea Museum has been access audited by Accessible Wales

The newsletter will be bringing you access and awareness tips, news about our clients and also news on what we have got going on, it’s all free too, what more can you ask for?

To download a copy of our newsletter click here .

Disability Awareness Training Coming To A Venue Near You… Soon!!

On May 31, 2016 / Front Page, News, Training

Training Now Open To The Public

Accessible Wales is pleased to announce that we are opening our training up to members of the public. Our flagship Disability Awareness training course will be three hours long and will be scheduled in venues throughout the Cynon Valley over the next six months.

If the courses prove to be successful we aim to roll them out throughout Rhondda Cynon Taff and beyond. The contents of the course will be:

An Introduction To Disability
Disability Perception
Customer Service Scenarios
Language and Signage

The training courses we carry out gives our clients a good base of knowledge, delegates can -explore disability and how it impacts on their day-to-day professional and personal life. Often disability can be a difficult subject to talk about, this course is light hearted and relaxed allowing delegates to explore any concerns, queries or questions they may have about disability.

To find out about our training service you can click here. As soon as our sessions are booked, we will publish them on here and share the information on our social media.

If you’d like us to train in a venue near you, or your venue, please do not hesitate to get in touch.